TERMS & CONDITIONS

of company
Jan Siman Fly Shop
based
Namesti svobody 50, 342 01 Susice, Czech Republic
identification number: 18724736, registered at Mestsky Urad Susice

for the sale of goods through the online shop located at http://shop.siman.cz
Susice, Vodni 146, postcode 342 01 (warehouse and store)

FOR ORDERS DELIVERED IN THE CZECH REPUBLIC

After you have completed your order, we will send you, on the email address which you state, a confirming e-mail with the information on your order and possible instructions for your payment (if payment through a bank transfer is chosen). In case you don’t get any e-mail, could you kindly contact us on info@siman.cz or call us on the customer’s line +420 775 107 441.

All the orders sent by our customers through our internet shop are binding. By sending your order you accept the following BUSINESS TERMS.

DELIVERY METHODS
We despatch orders during the next day after the order receipt with the exception of the goods that we do not hold on stock: all range of Maxia Fly Rods (2-3 weeks), dubbing brushes (1 week) flies which are produced per orders (2-5 weeks). We keep you always posted. You have a choice of a few ways of delivery, we ship via Czech Post, General Parcel or TNT. You will get shipping details by email or you can trace your parcel trough the eshop.

In case of any problem with your delivery, could you kindly write to us or contact us on +420 775 107 441.

Warning
Deliveries of goods have been arranged through external shipping companies. If your parcel comes damaged or visibly unpacked, do not accept it. By taking over a parcel you confirm that the delivering company has fulfilled all the conditions and any later claims related to the shipping will not be taken into account.

Personal takeover
Your goods can also be picked up in our store. Before you come to pick up your goods, wait for an email confirming that your goods are ready.

PAYMENT METHODS

Cash-on-delivery
The whole amount is payable in cash at the takeover of your parcel from a shipping company. In addition, if you don’t have enough cash on you, you have a chance to pay by card to the driver.

Bank transfer
After your order is completed you will obtain an email stating the data for the bank transfer. The ordered goods are sent on the day of the payment being credited to our account. We shall wait for your payment for the period of seven working days. If your payment is not credited by then, we have to cancel your order.

Payment by credit/debit card
If you want to pay by card, you will be redirected to a secured and verified payment gateway of the GP WEBPAY company. This is where you state all the necessary data of your card. After the payment is made, you will be informed immediately whether it has been successful. If your payment is not successful, you can repeat it, you can contact us or choose another method of payment. Your goods will be dispatched in next working day.

REPLACEMENT AND RETURNING GOODS

There’s no problem if the goods don‘t fit you. We don’t want you to keep something which you are not happy about. You have a choice of replacing or returning the goods without having to give any reason within 30 days from the day of delivery. You have to follow these simple conditions:
- A CUSTOMER SHALL SEND THE GOODS BY REGISTERED MAIL TO OUR ADDRESS (NEVER CASH-ON-DELIVERY) NO LATER THAN 30 DAYS FROM RECEIVING THE GOODS.
- THE GOODS MUST NOT SHOW ANY SIGNS OF WEAR AND TEAR OR STAINING AND MUST BE SENT IN ITS ORIGINAL PACKAGING (EG. IN A NON-PLASTERED SHOE BOX) WITH ALL THE LABELS FROM THEIR PRODUCER TOGETHER WITH A COPY OF THE INVOICE FOR THE GOODS PURCHASED IN OUR SHOP
- INFORM US OF THE PROBLEM WHICH YOU FACE AND THE WAY YOU WISH TO SOLVE THE WHOLE MATTER.

WARRANTY

Would you like to send us any complaint ? Print out a simple complaint form, add a copy of your invoice and send it off together with the goods on the following address: Jan Siman Fly Shop, Vodni 146, 342 01 Susice, Czech Republic. You can also bring the goods to our store.

The warranty period is 24 months by law. A tax document (an invoice) for our goods serves as a warranty card. Claims resulting from liability for defects and complaints do not apply to any defects caused by incorrect use or wear and tear caused by irrelevant ways of use. A customer is obliged to put forward a claim immediately after the defect occured. The goods under complaint must be sent together with a written announcement of defects and it must also state the purchaser‘s selected method of settlement by law. The complaint is otherwise not valid. A copy of the original document on purchase of the goods through the internet or the Jan Siman Fly Shop store must be attached.

Yor complaint will be reviewed in compliance with the instructions stated by the producer or its representative, or we will send the goods to them for their review and settlement. The claimed goods should be duly packed to be protected against any damage during their transfer. The costs associated with sending the claimed goods by a customer are at customer’s expenses. In case of positive settlement of your complaint, the replaced or repaired goods are sent back to the customer at the expenses of Jan Siman – Fly Shop. The maximal period for the settlement of your complaint is 30 days by law but we always try to speed up the whole process.

FOR ORDERS DELIVERED OUTSIDE OF THE CZECH REPUBLIC

After you have completed your order, you will obtain a confirming email on your email address stating all the data of your order. If you don’t obtain any email, could you kindly contact us through info@siman.cz or call our customers‘ line +420775107441.

All the orders sent by our customers via our internet shop are binding. By completing your order you have agreed with these BUSINESS TERMS.

DELIVERY METHODS
We despatch orders during the next day after the order receipt with the exception of the goods that we do not hold on stock: all range of Maxia Fly Rods (2-3 weeks), dubbing brushes (1 week) flies which are produced per orders (2-5 weeks). We keep you always posted. You have a choice of a few ways of delivery, we ship via Czech Post, General Parcel or TNT. You will get shipping details by email or you can trace your parcel trough the eshop.

In case of any problem with your delivery, do not hesitate to write to us or contact us on +420 775 107 441 and we will take care of it.

Warning
Shipping of goods is provided by an external shipping company. If your parcel is damaged or visibly unpacked, do not accept it. By taking it over the purchaser confirms that the delivery fulfils all the conditions related to the shipping and the possible later claims may not be taken into account.

METHOD OF PAYMENT

Our terms of payment are in advance.

Payment by card
If you want to pay by card, you will be redirected to a secured and verified payment gateway of the GP WEBPAY. This is where you state all the necessary data of your card. After the payment is made, you will be immediately informed whether it has been successful. If the information on unsuccessful payment is shown, you can repeat your payment, contact us or choose another method of paying. Your goods will be shipped on the next working day with exeptions mentioned in „DELIVERY METHODS“

Payment by PayPal
If you want to pay by PayPal will be redirected to a secured and verified payment gateway of the PayPal system. This is where you state all the necessary data of PayPal account. After the payment is performed, you will be immediately informed whether it has been successful. If the information on unsuccessful payment is shown, you can repeat your payment, contact us or choose another method of paying. Your goods will be shipped on the next working day with exeptions mentioned in „DELIVERY METHODS“

Bank transfer
After your order is completed you will obtain an email stating the data for the bank transfer. The ordered goods are sent on the next working day of the payment being credited to our account. We shall wait for your payment for the period of seven working days. If your payment is not credited by then, we have to cancel your order.

REPLACEMENT AND RETURNING GOODS
There’s no problem if the goods don’t fit you. We don’t want you to keep at home something which you are not happy about. You have a choice of replacing or returning the goods without stating any reason within 30 days from the day of delivery. You have to follow these simple conditions:
- A CUSTOMER SHALL SEND THE GOODS BY REGISTERED MAIL ON OUR ADDRESS (NOT PAYMENT ON DELIVERY) NO LATER THAN 30 DAYS FROM RECEIVING THE GOODS.
- THE GOODS MUST NOT SHOW ANY SIGNS OF WEAR AND TEAR OR STAINING AND MUST BE SENT IN ITS ORIGINAL PACKAGING (EG. IN A NON-PLASTERED SHOE BOX) WITH ALL LABELS FROM A PRODUCER TOGETHER WITH A COPY OF THE DOCUMENT ON PURCHASE OF THE GOODS IN OUR SHOP
- ADD THE INFORMATION ON THE PROBLEM WHICH YOU FACE AND THE WAY YOU WISH TO TAKE TO SOLVE THE WHOLE MATTER.

COMPLAINT AND GUARANTEE
Would you like to send us a complaint ? Print out a simple complaint form, add a copy of your invoice and send it off together with the goods to the following address: Jan Siman – Fly Shop, Vodni 146, 372 01 Susice, Czech Republic. You can also bring the goods to our store.

The guarantee period is 24 months by law. A tax document (an invoice) on our goods serves as a warranty card. Claims resulting from liability for defects and complaints do not apply to any defects caused by incorrect use and wear and tear caused by irrelevant ways of use. A customer is obliged to put forward a claim immediately after the defect occured. The goods under complaint must be sent together with a written announcement of defects and it must also contain the purchaser‘s selected method of settlement by law. The complaint is otherwise not valid. A copy of the original document on purchase of the goods through the internet or the Freshlabels stone shop must be attached.
Yor complaint will be reviewed in compliance with the instructions stated by the producer or its representative, or we will send the goods to them for their review and settlement. The claimed goods should be duly packed to be protected against any damage during the transfer. The costs connected to sending the claimed goods by a customer are at customer’s expense. In case of positive settlement of the complaint, the replaced or repaired goods are sent back to the customer at the expense of Jan Siman – Fly Fishing. The maximal period for the settlement of your complaint is 30 days by law but we always try to speed up the whole process.

FOR DOWNLOAD
- Template claim form (complaint protocol) - PDF download
- Template withdrawal form (including instructions on the rights of withdrawal) - download PDF

Updated 28.7.2017

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