System Requirements for Virtual Show Room

What are the system requirements?
Internet connection (DSL or T1 broadband connection recommended). Faster CPU, better video card, with enough memory also recommended.

What are the exact dimension of the player?
The Player is available in five different sizes, 160x160, 160x400, 400x160, 480x240, and 760x566.

Do I need a broadband connection?
It is not required but it is strongly recommended.

Can I use it through LAN in my office?
If your company's LAN provides you a "Private IP Address", you can't. In that case, please provide an internet connection with a global IP address. If you have additional questions about your internet connection, please ask your local internet service provider.

What kind of plug-ins should I have, and what browsers are supported?
In order to use Virtual Show Room, please install Macromedia Flash Player 8 or higher. Also, please use Internet Explorer 6.0 or higher for Windows, and Internet Explorer 5.2 or higher for Macintosh.

What else should I check?
Please enable JavaScript if you haven’t already, and your browser security lever should be set to"Medium" level or lower. If you use a pop-up or AD blocker, please disable it if you are still having problems. A Firewall may also block the connection depending on the setting. If you have a problem while using the video chat, close any other applications to free up more system resources.

The video screen is all black and doesn’t show anything.
Please check the setting of your Flash plug-in.

1. Right-click anywhere on the Stickam Interface.
2. Choose "Setting...".
3. A small dialog window will appear. Check "Allow" and "Remember" and the click "Close".

My video screen isn’t showing anything but I hear noise.
There may be a conflict among the devices that are connected to your computer. If the driver software of your camera is working properly and recognized by your computer, then check to see if there's any conflict among the devices. In many cases, computers with TV tuners have this kind of problem.
1. Right-click on "My Computer" and then choose "Property".
2. Click on the Hardware tab, then open "Device Manager".
3. Look to see if there's any conflict among devices.
4. Disable the device that is causing the trouble.
* Also you may want to close some communication software, such as Windows NetMeeting, Skype, MSN, ICQ, etc.

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